Trainer, Author, Speaker
Wayne can help you transform your corporation or organization. Whether it is for a one-hour keynote presentation, half-day seminar, or full retreat, Wayne will bring excitement, humor and energy to your people. His most popularly requested subjects:
Sales / Customer Service
Donor Relations (for nonprofit organizations)
Planned Giving (for nonprofit organizations)
Wayne Olson was exactly what we needed…Our board retreat is only held once a year, and based on comments we received, it was by far the best we have ever done. Wayne Olson delivered his presentations with inimitable flair and style that was enlightening, educational, and entertaining. We look forward to doing it again next year! — Bill Sorochak, Executive Director, Ronald McDonald House Charities of the Coastal Empire
I still remember one piece of advice you gave me that was so valuable when I started; remember all those that give faithfully no matter the dollar amount. It has proved to be the very best foundational statement that I have built on. Ten years later and four centers in North Florida it has been exciting helping others invest in what is closest too their heart.Thanks again for impacting so many and passing on the wealth of knowledge you possess. — Nancy K.
"Thank you for hosting this webinar. I found it very informative and have a new perspective on how to approach donors and maintain the relationships that are formed." - Chelsea L.
I thought your presentation to the Madison Rotary club last week was very well done. Thank you for coming to the club…I was also impressed with the amount of research and analysis that goes into one of your presentations. It isn't just the gift of gab and motivation you have, it is also the extremely evident amount of hard work that goes into making a 20 minute speech. I am looking forward to procuring your most recent book if for no other reason than I found your insights very informative and I want to read the Paul Harvey "rest of the story." - Al T.
Wayne's remarks on "Being a Master Leader" were spot on and fit into the day's program beautifully! Your presentation is quick-paced and uses a multitude of visuals to reinforce your points. Great job! We were honored to have you as our motivational speaker for Leadership Huntsville/Madison County Masters 8 Class on Orientation Day! - Pat
Wayne's presentation was fun, positive, engaging and inspiring. Your ability to engage the participants was wonderful. Thank you for speaking. — Karen
Your presentation was right on target. You came through with minimal guidance - mostly hand waves about the themes we wanted the keynote speaker to address. And you hit it out of the park. Thank you very much for your willingness to talk to the group and to inspire them to greater heights. — Al
Wayne's new book, The Disney Difference, is on Amazon. Get your copy now!
Why you Need the Disney Difference!
- What experts can and can't tell you. Find the difference on page 26.
- What records should you strive to set and which should you ignore. Learn on page 45.
- Why your VIP employee probably will never have a corner office. Who is she? Page 50.
- What is the only way to handle complaint calls (and most companies do the opposite)? Read page 59.
- What one thing almost certainly on your business card should not be there? Page 72.
- Why the Haunted Mansion tombstones have a secret buried in them (that most will never know). Read page 80.
- What one thing should we never tell a customer or employee? It's on page 98.
Advance Praise for The Disney Difference
“After building homes in Disney's new town, Celebration, for over 20 years, and learning the ‘Disney Way’, I found this book captures the magic of creating a unique customer and Donor experience!” – David Weekley, Founder David Weekley Homes
“Executives who strive for improvement look to the handful of organizations that excel decade after decade. Disney is one of these. Wayne Olson has done a masterful job of identifying the service-centric culture that is inherent to Disney’s success. Whether you have customers, patients, donors, or constituents, I heartily recommend this book.” – Ron Klein, Inc. 500 Entrepreneur
"The Disney Difference is packed with enjoyable history about Walt Disney and his 'world.' But more than a fun Disney archive, Wayne Olson's book emphasizes the importance of customer relations through the Disney lens. That's why I recommend it. Dazzling customers with remarkable service. Yes!" — Dan T. Cathy, Chairman and CEO Chick-fil-A
"I’ve read lots of books about Disney, and this one is a gem. Read it for new insights and useful ideas." — Mark Sanborn, Author of The Fred Factor
“Having retired after 21 years at Walt Disney World, meeting Wayne Olson has become one of my best takeaways. His sincere love of Disney shines brightly through the pages of his book.” – Dean Gaschler, Retired Disney Cast Member
“Wayne has captured the most compelling components of the Disney difference in this easy to read and easy to apply book on Walt's customer-centered commitment to excellence, innovation, and of course, that magical experience.” — Dr. William S. Barnes, Former Lead Pastor, St. Luke's United Methodist Church, Windermere Florida
Wayne is not employed by and does not represent the Disney Corporation or any of its affiliates. But you will love this book!